Terms & Conditions

Eligibility & Booking

  • Eligibility:
    • User must be at least 21 years old with a valid driving license (minimum 1 year old).
    • Original ID proofs (DL + Aadhaar/PAN/Passport) must be provided.
    • Users with past violations or fraud history may be denied service.
  • Booking & Payment:
    • Bookings can be made online or via call.
    • Full payment is required in advance.
    • Refundable security deposit may be collected.
    • GST and other applicable charges are extra.

Vehicle Usage Terms

  • Pickup & Drop:
    • Pickup and drop must be on scheduled time and location.
    • Late return charges apply after 15 minutes grace.
    • Inspect the car before accepting delivery.
  • Fuel & Kilometers:
    • Car must be returned with the same fuel level.
    • Extra kilometers beyond package will be chargeable.
  • User Responsibilities:
    • Drive legally and safely at all times.
    • No overspeeding, drunk driving, or off-roading allowed.
    • Carry all original documents during the trip.
    • All fines, tolls, and challans are to be paid by the user.

Insurance, Cancellation & Damage

  • Damage & Insurance:
    • All vehicles are covered under comprehensive insurance.
    • Report any damage or accident immediately.
    • Repair cost or deductible may be applicable.
    • Damage due to negligence is not covered.
  • Cancellations & Refunds:
    • Free cancellation up to 24 hours before pickup.
    • 50% refund if canceled within 24 hours.
    • No refund for no-show or last-minute cancellations.
    • Refunds are processed in 5–7 working days.

Usage Restrictions & Legal Boundaries

  • Prohibited Activities:
    • No commercial/ride-sharing use (Ola/Uber etc.).
    • No illegal, racing, or off-road usage.
    • Violations may lead to penalties or service ban.
  • Limitation of Liability:
    • We are not liable for delays due to traffic or breakdown.
    • No responsibility for items left in the vehicle.
    • Liability limited to booking amount only.

Privacy, Law & Contact

  • Privacy & Data:
    • Personal data is protected under our Privacy Policy.
    • Location tracking is used for safety and operations.
    • No personal data is sold or shared without consent.
  • Governing Law & Jurisdiction:
    • All terms governed by Indian law.
    • Disputes subject to Delhi court jurisdiction only.
  • Contact Information:
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